Agency Report
Citizenship and Immigration Services
Best Places to Work Rank
out of 420 Agency Subcomponents
90
2019 Engagement Score
72.9
Change from 2018
-0.1
- Parent Agency
- Department of Homeland Security (Engagement Score: 52.3)
- Website
- https://www.uscis.gov/
SCORES AND RANKINGS
| Rank | Change (2018‑19) |
2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2007 | 2005 | 2003 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Engagement Score | 90 of 420 | -0.1 | 72.9 | 73.0 | 74.2 | 70.7 | 66.2 | 63.7 | 65.1 | 65.1 | 63.0 | 66.2 | 66.9 | 59.5 | 58.9 |
| Category | Rank | Change (2018‑19) |
2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2007 | 2005 | 2003 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Effective Leadership | 133 of 413 | 0.8 | 62.9 | 62.1 | 63.0 | 59.8 | 55.5 | 52.8 | 53.3 | 52.6 | 50.5 | 54.6 | 53.5 | 47.1 | 47.9 | |
| Effective Leadership: Empowerment | 144 of 413 | 1.3 | 55.7 | 54.4 | 55.8 | 52.4 | 47.4 | 45.1 | 44.1 | 44.1 | 41.1 | 49.1 | 47.5 | 42.9 | 42.4 | |
| Effective Leadership: Fairness | 176 of 413 | 1.6 | 61.1 | 59.5 | 60.3 | 56.4 | 52.0 | 49.6 | 50.2 | 49.3 | 47.6 | 51.2 | 46.2 | 38.8 | 42.8 | |
| Effective Leadership: Senior Leaders | 132 of 413 | 0.0 | 56.4 | 56.4 | 57.9 | 55.0 | 49.4 | 47.5 | 49.5 | 48.3 | 46.2 | 51.0 | 52.4 | 43.2 | 44.1 | |
| Effective Leadership: Supervisors | 144 of 413 | 1.0 | 73.8 | 72.8 | 73.0 | 69.9 | 67.4 | 63.6 | 63.3 | 62.6 | 61.0 | 62.7 | 61.2 | 57.4 | 57.1 | |
| Employee Skills–Mission Match | 111 of 415 | 0.1 | 81.2 | 81.1 | 81.4 | 79.0 | 78.1 | 75.8 | 77.2 | 77.2 | 75.6 | 77.6 | 80.3 | 78.0 | 75.7 | |
| Pay | 86 of 415 | 0.1 | 71.5 | 71.4 | 71.2 | 67.7 | 69.2 | 62.6 | 62.2 | 65.9 | 67.1 | 74.3 | 68.1 | 65.1 | ||
| Strategic Management | 88 of 414 | 1.2 | 66.8 | 65.6 | 64.0 | 61.5 | 58.4 | 57.0 | 58.2 | 57.5 | 54.5 | 59.5 | 62.0 | 55.9 | 56.8 | |
| Teamwork | 134 of 414 | 0.5 | 74.2 | 73.7 | 73.5 | 71.0 | 67.7 | 65.9 | 66.5 | 65.4 | 64.3 | 67.0 | 73.7 | 66.3 | 67.5 | |
| Innovation | 115 of 414 | 1.1 | 70.5 | 69.4 | 70.0 | 67.4 | 64.4 | 61.9 | 60.9 | 60.1 | 58.9 | 62.6 | ||||
| Training and Development | 142 of 415 | 1.4 | 67.4 | 66.0 | 66.7 | 64.8 | 61.7 | 58.5 | 57.8 | 57.9 | 55.1 | 56.9 | 59.4 | 52.0 | 52.0 | |
| Work–Life Balance | 88 of 414 | 1.7 | 70.9 | 69.2 | 71.3 | 69.0 | 66.8 | 65.3 | 64.9 | 64.4 | 62.8 | 63.9 | 66.4 | 62.3 | 58.4 | |
| Support for Diversity | 93 of 414 | 0.9 | 67.4 | 66.5 | 67.2 | 63.6 | 59.6 | 56.8 | 57.3 | 56.3 | 55.4 | 59.3 | 61.6 | 56.8 | 56.9 | |
| Performance-Based Rewards and Advancement | 101 of 413 | 1.1 | 56.6 | 55.5 | 55.7 | 52.0 | 47.9 | 44.4 | 43.9 | 43.1 | 42.0 | 47.0 | 46.2 | 40.7 | 43.4 |
Quartile Key
| Lower Quartile (0–25%) | Below Median (25–50%) | Above Median (50–75%) | Upper Quartile (75–100%) |
TREND GRAPHS
Click on the graph legends to highlight selected data series. Hover over the graphs to view data by year.
WORKFORCE SIZE AND DEMOGRAPHICS
Data source: FedScope, U.S. Office of Personnel Management