Government-wide Scores

The Best Places to Work in the Federal Government® rankings offer the most comprehensive assessment of how federal public servants view their jobs and workplaces, providing insights into worker satisfaction and committment on issues ranging from leadership and pay to innovation and work–life balance.

The rankings alert leaders to signs of trouble and provide a roadmap to help improve organizational performance and better manage our government’s most important asset—its employees.

The rankings are based on data from the Office of Personnel Management’s Federal Employee Viewpoint Survey (FEVS). The FEVS was completed by more than 376,000 permanent executive branch employees from April 23 through June 14, 2013. The Best Places to Work rankings also include several agencies that do not participate in the FEVS but that conduct comparable employee surveys.


PRIVATE SECTOR COMPARISON OF INDEX SCORES

The 2013 Best Places to Work data present a disturbing picture of federal employees throughout the government who are increasingly dissatisfied with their jobs and workplaces. Government-wide, the federal employee job satisfaction and commitment level dropped for the third year in a row, tumbling 3 points to a score of 57.8 on a scale of 100. This represents the lowest overall Best Places to Work score since the rankings were first launched in 2003, and follows a 3.2-point drop in 2012 and a 1-point decline in 2011. In contrast, private-sector employee satisfaction improved by 0.7 points in 2013 to a score of 70.7, according to Hay Group. Federal agencies have lagged behind the private sector when it comes to worker satisfaction with their jobs and organizations for the past five years, when data became available for comparison.

See full analysis How we calculate the index score
Index Score 2013 2012 2011 2010 2009 2007 2005 2003
Federal Government 57.8 60.8 64.0 65.0 63.3 61.8 62.1 60.5
Private Sector 70.7 70.0 70.0 70.6 71.2 No data No data No data

Index Scores


CATEGORY SCORES

For the second year in a row, the government-wide 2013 Best Places to Work data show a decline in each of the 10 workplace categories examined by the Partnership for Public Service and Deloitte. The most significant drop involved the satisfaction of federal employees with their pay, which declined 4.7 points since 2012. Employee satisfaction with pay has plummeted 12.7 points since 2010. The second biggest workplace category decline involved training and development opportunities, which fell 3.2 points in 2013, followed by rewards and advancement, which dropped by 2.2 points.

While many issues shape how employees view their workplaces and rate their job satisfaction and commitment, the Partnership and Deloitte, with support from Hay Group, analyzed the 2013 data to determine which factors are the leading influencers. Effective leadership was the key driver as it has been every year since the rankings were launched in 2003, followed by a match between agency mission and employee skills. The third most important factor, satisfaction with pay, emerged for the first time in 2010, replacing work–life balance as a key element of overall satisfaction and commitment.

See full analysis What the categories measure

Government-wide Scores by Category

Category 2013 2012 2011 2010 2009 2007 2005 2003
Effective Leadership 51.8 52.8 54.9 54.5 52.7 51.5 51.5 49.1
Effective Leadership: Empowerment 43.8 45.8 48.5 49.1 48.6 47.9 47.4 45.4
Effective Leadership: Fairness 52.6 53.0 54.3 53.3 49.1 46.6 47.5 46.4
Effective Leadership: Senior Leaders 45.4 46.7 49.3 49.0 47.3 45.6 45.3 42.7
Effective Leadership: Supervisors 61.8 62.3 63.9 63.3 61.9 61.5 61.8 61.7
Employee Skills–Mission Match 75.2 77.3 78.6 78.9 78.8 78.1 77.9 78.8
Pay 50.3 55.0 59.1 63.0 60.4 61.3 No data No data
Strategic Management 52.6 54.7 56.8 56.4 57.2 56.0 56.4 58.1
Teamwork 63.9 64.4 65.3 65.3 71.2 70.2 71.0 67.9
Training and Development 56.1 59.3 60.7 61.1 61.5 59.8 60.8 57.7
Work–Life Balance 58.2 60.0 60.2 60.7 62.1 61.4 62.9 63.6
Support for Diversity 54.8 55.5 57.8 56.9 60.5 58.0 58.6 60.4
Performance-Based Rewards and Advancement 41.2 43.4 45.9 46.4 45.6 44.4 43.8 42.9
Alternative Work and Employee Support Programs 75.8 76.2 78.8 No data No data No data No data No data

Category Scores


DEMOGRAPHIC SCORES

The Best Places to Work rankings offer valuable insights into employee opinions of the federal workplace, including a look at the perspectives of workers from different demographic groups.

Previous analysis of the Best Places to Work data identified differences in employee job satisfaction and commitment among various demographic groups and 2013 is no different.

See full analysis How we calculate the index score

Government-wide Index Scores by Demographic

Index Scores by Demographic 2013 2012 2011 2010 2009 2007 2005 2003
Female 61.4 63.9 67.1 66.1 63.6 None None None
Male 60.3 64.3 66.4 67.9 63.1 None None None
40 and over 61.5 64.6 66.5 66.8 63.3 None None None
Under 40 59.5 63.4 67.8 68.8 63.3 None None None
American Indian or Native American 57.6 58.3 61.2 63.2 61.3 None None None
Asian 67.3 68.8 71.7 71.2 67.3 None None None
Black or African-American 63.2 64.9 67.8 66.8 64.5 None None None
Hispanic or Latino 60.9 64.4 67.4 68.8 65.1 None None None
Multi-racial 53.9 56.9 59.8 55.8 55.7 None None None
Native Hawaiian or Other Pacific Islander 61.1 62.9 None None None None None None
White 60.7 64.4 66.8 67.6 63.5 None None None
Employees with Disabilities 55.9 58.0 None None None None None None
Veterans 59.5 63.1 None None None None None None
Senior Executive Service (SES) 80.8 82.6 None None None None None None

Index Scores by Age

Index Scores by Gender

Index Scores by Race/Ethnicity