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Veterans Health Administration (VA)

Mission: To provide primary care, specialized care and related medical and social support services to U.S. veterans.

Parent Agency

Department of Veterans Affairs - Score: 63.8

Scores and Rankings

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Index Score	Score	Rank of 241
	63.8	123
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	81.0	39 of 229
Strategic Management	57.9	111 of 229
Teamwork	62.3	189 of 229
Effective Leadership	52.2	176 of 229
Effective Leadership - Empowerment	45.4	180 of 229
Effective Leadership - Fairness	53.9	127 of 229
Effective Leadership - Senior Leaders	47.1	160 of 229
Effective Leadership - Supervisors	60.0	202 of 229
Performance Based Rewards and Advancement	43.6	183 of 229
Training and Development	61.6	96 of 229
Support for Diversity	56.7	154 of 229
Pay	51.8	218 of 229
Family Friendly Culture and Benefits	24.9	208 of 229
Work/Life Balance	56.7	195 of 229

Index Score	2010	2009	2007	2005	2003
	63.7	66.1	61.9	57.4	60.6
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	82.1	82.1	80.6	75.0	79.1
Strategic Management	55.8	61.6	58.4	58.8	64.9
Teamwork	61.8	70.4	67.4	71.2	68.4
Effective Leadership	49.4	49.9	49.8	53.6	49.7
Performance Based Rewards and Advancement	42.2	43.8	39.7	43.9	46.9
Training and Development	62.1	64.2	59.7	58.7	56.5
Support for Diversity	52.4	60.2	58.2	57.4	59.9
Pay	51.0	54.0	51.5
Family Friendly Culture and Benefits	26.2
Work/Life Balance	54.3	60.0	58.7	60.8	67.3

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	82.1	82.1	80.6	75.0	79.1
Strategic Management	55.8	61.6	58.4	58.8	64.9
Teamwork	61.8	70.4	67.4	71.2	68.4
Effective Leadership	49.4	49.9	49.8	53.6	49.7
Performance Based Rewards and Advancement	42.2	43.8	39.7	43.9	46.9
Training and Development	62.1	64.2	59.7	58.7	56.5
Support for Diversity	52.4	60.2	58.2	57.4	59.9
Pay	51.0	54.0	51.5
Family Friendly Culture and Benefits	26.2
Work/Life Balance	54.3	60.0	58.7	60.8	67.3

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	67.5	100 of 228
Male	64.3	159 of 226
40 and over	66.0	124 of 228
Under 40	67.9	112 of 219
Asian	74.0	31 of 79
Black or African-American	65.7	112 of 204
Hispanic or Latino	66.6	87 of 138
Multi-racial	59.5	30 of 55
White	66.3	129 of 227
American Indian or Native American	64.4	4 of 15

Scores by Demographic	2010	2009
Female	62.7
Male	71.8
40 and over	66.6	66.8
Under 40	69.1	64.9
Asian		55.2
Black or African-American	64.7
Hispanic or Latino	66.8	68.1
Multi-racial		67.0
White	68.8	61.6
American Indian or Native American		67.2

Previous Years

Scores by Demographic	2010	2009
Female	62.7
Male	71.8
40 and over	66.6	66.8
Under 40	69.1	64.9
Asian		55.2
Black or African-American	64.7
Hispanic or Latino	66.8	68.1
Multi-racial		67.0
White	68.8	61.6
American Indian or Native American		67.2

Trends

Index Scores	Best in Class Scores

	Show Sub Agency High Performing Average Score Show Sub Agency Average Score Show Sub Agency Low Performing Average Score

Year	Department of Veterans Affairs Index Score	Subcomponent High Performing Average	Subcomponent Average Index Score	Subcomponent Low Performing Average
2003	60.6	69.3	61.0	51.9
2005	57.4	73.0	62.9	52.3
2007	61.9	73.8	61.9	49.0
2009	66.1	74.8	64.0	54.0
2010	63.7	76.7	65.6	54.4
2011	63.8	75.1	63.7	51.4

Comparative Data — Subcomponent Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	82.4	82.3	83.3	83.4	82.9	82.7
High Performing Average - Management	65.7	64.6	65.9	66.9	66.8	66.1
High Performing Average - Teamwork	73.7	77.2	78.7	79.1	74.9	74.5
High Performing Average - Leadership	64.6	69.5	70.7	71.3	66.5	65.9
High Performing Average - Rewards and Advancement	53.2	55.8	56.7	58.1	59.1	58.0
High Performing Average - Training and Development	67.7	70.5	71.3	72.0	72.8	71.4
High Performing Average - Support for Diversity	69.0	68.9	68.8	70.9	68.7	68.4
High Performing Average - Pay			81.9	83.1	78.5	73.7
High Performing Average - Family Friendly					55.5	52.6
High Performing Average - Work/Life Balance	72.6	72.1	72.8	72.4	72.3	71.0

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.4	77.6	77.7	78.5	78.1	77.7
Average for Management	59.1	56.9	56.6	58.6	57.5	57.7
Average for Teamwork	67.8	71.1	70.8	72.1	66.3	66.4
Average for Leadership	50.2	53.0	52.9	54.8	56.6	56.4
Average for Rewards and Advancement	45.4	47.0	46.9	48.5	49.0	48.2
Average for Training and Development	58.4	61.0	59.8	61.8	61.1	60.4
Average for Support for Diversity	61.7	60.0	59.4	62.3	58.9	59.3
Average for Pay			64.6	64.4	67.9	62.8
Average for Family Friendly					41.0	37.5
Average for Work/Life Balance	66.1	64.6	63.4	64.2	62.8	62.2

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	73.6	72.0	71.1	72.9	72.0	71.8
Low Performing Average - Management	52.2	48.8	47.3	50.2	49.0	50.2
Low Performing Average - Teamwork	61.8	65.1	63.3	65.5	58.1	58.8
Low Performing Average - Leadership	38.9	38.2	36.9	39.7	47.6	47.9
Low Performing Average - Rewards and Advancement	37.7	38.0	36.3	39.3	39.9	39.5
Low Performing Average - Training and Development	50.3	51.0	48.1	52.4	50.1	49.2
Low Performing Average - Support for Diversity	54.7	51.5	49.8	53.1	50.1	51.2
Low Performing Average - Pay			45.7	43.1	57.2	52.4
Low Performing Average - Family Friendly					27.8	23.8
Low Performing Average - Work/Life Balance	59.4	57.0	54.8	56.0	53.9	53.5

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 170,644

Number of Employees in 2002: 170,144

Number of Employees in 2003: 176,322

Number of Employees in 2004: 182,126

Number of Employees in 2005: 183,498

Number of Employees in 2006: 187,038

Number of Employees in 2007: 191,119

Number of Employees in 2008: 210,141

Number of Employees in 2009: 226,621

Employees joined (2010): 19,412

Percentage joined (2010): 8.20%

Average joined (2005-2010): 19,060

Employees left (2010): 15,779

Percentage left (2010): 6.70%

Average left (2005-2010): 14,788

Rookie ratio (percentage of workforce with less than three years of service): 23.60%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: Facilities located in every state across the United States

http://www1.va.gov/health/index.asp

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

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