#17 of 33

Department of Veterans Affairs

Mission: To administer programs involving health care, pensions, benefits and employment to aid U.S. veterans and their families. The Department of Veterans Affairs also operates the veterans' hospital system and national cemeteries.

Subcomponents

Central Office (VA) - Score: 60.9
National Cemetery Administration (VA) - Score: 71.5
Office of Inspector General (VA) - Score: 66.7
Veterans Benefits Administration (VA) - Score: 63.9
Veterans Health Administration (VA) - Score: 63.8

Scores and Rankings

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Index Score	Score	Rank of 33
	63.8	17
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	80.7	5 of 30
Strategic Management	58.1	11 of 30
Teamwork	62.8	24 of 30
Effective Leadership	52.3	22 of 30
Effective Leadership - Empowerment	45.1	22 of 30
Effective Leadership - Fairness	53.7	15 of 30
Effective Leadership - Leaders	47.3	21 of 30
Effective Leadership - Supervisors	60.1	27 of 30
Performance Based Rewards and Advancement	43.7	23 of 30
Training and Development	61.4	13 of 30
Support for Diversity	56.7	20 of 31
Pay	53.3	30 of 30
Family Friendly Culture and Benefits	25.7	29 of 30
Work/Life Balance	56.8	23 of 30

Index Score	2010	2009	2007	2005	2003
	63.6	66.0	61.9	66.2	61.8
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	81.7	82.0	80.6	82.6	82.6
Strategic Management	56.0	61.6	58.6	62.0	60.9
Teamwork	62.3	70.5	67.7	71.3	68.1
Effective Leadership	49.7	50.2	49.7	53.4	49.8
Performance Based Rewards and Advancement	42.5	44.3	40.2	43.0	38.2
Training and Development	61.3	63.9	59.6	65.4	60.5
Support for Diversity	52.9	60.5	58.2	61.0	62.7
Pay	53.2	55.4	52.7
Family Friendly Culture and Benefits	26.7
Work/Life Balance	54.7	60.5	58.9	64.2	62.5

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	81.7	82.0	80.6	82.6	82.6
Strategic Management	56.0	61.6	58.6	62.0	60.9
Teamwork	62.3	70.5	67.7	71.3	68.1
Effective Leadership	49.7	50.2	49.7	53.4	49.8
Performance Based Rewards and Advancement	42.5	44.3	40.2	43.0	38.2
Training and Development	61.3	63.9	59.6	65.4	60.5
Support for Diversity	52.9	60.5	58.2	61.0	62.7
Pay	53.2	55.4	52.7
Family Friendly Culture and Benefits	26.7
Work/Life Balance	54.7	60.5	58.9	64.2	62.5

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	67.3	13 of 30
Male	64.4	21 of 30
40 and over	66.0	15 of 30
Under 40	67.3	15 of 30
Asian	73.9	10 of 30
Black or African-American	65.3	20 of 30
Hispanic or Latino	66.8	16 of 30
Multi-racial	58.9	16 of 30
White	66.3	17 of 30
American Indian or Native American	65.2	5 of 19

Scores by Demographic	2010	2009
Female	62.8	65.7
Male	71.0	65.3
40 and over	66.6	66.6
Under 40	68.2	65.0
Asian	70.4	56.8
Black or African-American	64.7	57.1
Hispanic or Latino	66.3	67.6
Multi-racial	40.9	66.6
White	68.4	63.1
American Indian or Native American		67.2

Previous Years

Scores by Demographic	2010	2009
Female	62.8	65.7
Male	71.0	65.3
40 and over	66.6	66.6
Under 40	68.2	65.0
Asian	70.4	56.8
Black or African-American	64.7	57.1
Hispanic or Latino	66.3	67.6
Multi-racial	40.9	66.6
White	68.4	63.1
American Indian or Native American		67.2

Staff/Manager Alignment

Score: 2

More Aligned / Less Satisfied: Agencies in this group have Best Places Index scores that fall short of government-wide norms, but greater-than-normal alignment between managers and staff on key workforce issues. Despite weaker Best Places index scores, managers who recognize staff concerns may be more apt to support agency changes and drive related improvements.

Trends

Index Scores	Best in Class Scores

	Show Large Agency High Performing Average Score Show Large Agency Average Score Show Large Agency Low Performing Average Score

Year	Department of Veterans Affairs Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	61.8	65.0	60.8	55.9
2005	66.2	72.4	62.4	51.4
2007	61.9	71.8	61.7	50.6
2009	66.0	73.8	64.1	55.4
2010	63.6	78.6	66.5	57.6
2011	63.8	78.5	65.3	56.2

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0	81.6	82.4
High Performing Average - Management	62.1	63.9	62.4	64.0	64.6	66.6
High Performing Average - Teamwork	71.6	76.5	75.9	77.6	73.3	75.0
High Performing Average - Leadership	54.9	59.7	59.4	61.7	63.9	66.3
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3	56.8	58.0
High Performing Average - Training and Development	63.7	68.2	66.7	68.8	69.6	70.9
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8	66.4	72.0
High Performing Average - Pay			71.3	71.7	75.2	73.2
High Performing Average - Family Friendly					54.9	53.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4	68.1	70.4

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.1	77.4	77.5	78.9	78.1	78.1
Average for Management	58.1	56.8	56.1	57.8	56.6	57.5
Average for Teamwork	68.3	71.3	70.7	71.7	65.7	66.5
Average for Leadership	49.9	51.3	51.3	53.3	55.0	55.8
Average for Rewards and Advancement	44.4	44.7	45.1	46.8	47.5	47.2
Average for Training and Development	57.5	59.9	58.6	60.7	59.9	60.2
Average for Support for Diversity	61.3	59.1	58.3	60.7	57.5	59.3
Average for Pay			64.4	63.6	67.1	62.8
Average for Family Friendly					41.3	38.8
Average for Work/Life Balance	64.4	63.7	64.4	62.7	61.5	61.1

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7	73.7	73.7
Low Performing Average - Management	53.9	49.4	49.1	50.9	50.0	50.2
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2	60.2	60.0
Low Performing Average - Leadership	46.3	43.6	43.4	46.5	48.5	49.0
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1	40.8	38.8
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4	49.8	51.0
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4	51.2	51.2
Low Performing Average - Pay			56.6	56.2	58.3	56.1
Low Performing Average - Family Friendly					30.3	26.8
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6	55.3	53.8

Workforce Size and Trends

Number of Employees

48,159

The number of mission-criticial jobs the Department of Veterans Affairs is expected to hire by the end of September 2012. Learn More at Where the Jobs Are 2009 »

Number of Employees in 2001: 188,145

Number of Employees in 2002: 188,082

Number of Employees in 2003: 193,991

Number of Employees in 2004: 199,701

Number of Employees in 2005: 201,135

Number of Employees in 2006: 205,291

Number of Employees in 2007: 215,336

Number of Employees in 2008: 236,761

Number of Employees in 2009: 255,012

Employees joined (2010): 22,670

Percentage joined (2010): 8.50%

Average joined (2005-2010): 22,197

Employees left (2010): 17,813

Percentage left (2010): 6.60%

Average left (2005-2010): 16,586

Rookie ratio (percentage of workforce with less than three years of service): 23.90%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: 160 hospitals and 850 clinics nationwide, 58 benefits regional offices

http://www.va.gov/

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

Complete List of Agencies and Subcomponents