Surface Transportation Board
Mission: To resolve railroad rate and service disputes and review proposed railroad mergers. The STB serves as both an adjudicatory and a regulatory body. The agency has jurisdiction over railroad rate and service issues and rail restructuring transactions (mergers, line sales, line construction, and line abandonments); certain trucking company, moving van, and non-contiguous ocean shipping company rate matters; certain intercity passenger bus company structure, financial, and operational matters; and rates and services of certain pipelines not regulated by the Federal Energy Regulatory Commission.
Scores and Rankings
Save as PDF| Best in Class Scores | 2010 | 2009 | 2007 | 2005 | 2003 |
|---|---|---|---|---|---|
| Employee Skills/Mission Match | 86.3 | 80.4 |  | | |
| Strategic Management | 80.3 | 74.1 | | | |
| Teamwork | 84.5 | 83.1 | | | |
| Effective Leadership | 77.5 | 70.8 | | | |
| Performance Based Rewards and Advancement | 69.8 | 63.6 | | | |
| Training and Development | 75.7 | 75.3 | | | |
| Support for Diversity | 72.9 | 70.4 | | | |
| Pay | 80.8 | 75.8 | | | |
| Family Friendly Culture and Benefits | 46.2 | | | | |
| Work/Life Balance | 85.3 | 85.9 | | | |
| Scores by Demographic | 2010 | 2009 | 2007 | 2005 | 2003 |
|---|---|---|---|---|---|
| Female | | | | | |
| Male | | | | | |
| 40 and over | | | | | |
| Under 40 | | | | | |
| Asian | | | | | |
| Black or African-American | | | | | |
| Hispanic or Latino | | | | | |
| Multi-racial | | | | | |
| White | | | | | |
| American Indian or Native American | | | | | |
Trends
| Year | Surface Transportation Board Index Score | Small Agency High Performing Average | Small Agency Average Index Score | Small Agency Low Performing Average |
|---|---|---|---|---|
| 2003 | ||||
| 2005 | 76.2 | 63.0 | 49.3 | |
| 2007 | 77.2 | 62.4 | 43.7 | |
| 2009 | 80.4 | 79.2 | 65.1 | 42.5 |
| 2010 | 86.8 | 84.8 | 68.8 | 50.3 |
| 2011 | 91.1 | 83.6 | 66.9 | 51.0 |
Comparative Data — Small Agency Averages
| High Performing Average Scores | 2003 | 2005 | 2007 | 2009 | 2010 | 2011 |
|---|---|---|---|---|---|---|
| High Performing Average - Employee Skills | 84.8 | 85.1 | 85.2 | 85.2 | 86.2 | |
| High Performing Average - Management | 68.9 | 68.7 | 73.5 | 71.6 | 73.7 | |
| High Performing Average - Teamwork | 77.9 | 77.8 | 80.5 | 76.4 | 81.5 | |
| High Performing Average - Leadership | 61.0 | 63.0 | 66.6 | 67.9 | 73.9 | |
| High Performing Average - Rewards and Advancement | 56.1 | 58.6 | 62.7 | 61.5 | 65.0 | |
| High Performing Average - Training and Development | 73.5 | 72.4 | 74.3 | 72.7 | 73.7 | |
| High Performing Average - Support for Diversity | 68.4 | 68.4 | 70.9 | 67.0 | 70.8 | |
| High Performing Average - Pay | 74.4 | 75.2 | 78.6 | 75.6 | ||
| High Performing Average - Family Friendly | 53.3 | 52.8 | ||||
| High Performing Average - Work/Life Balance | 74.5 | 77.1 | 80.0 | 78.1 | 78.4 |
| Average Index Scores | 2003 | 2005 | 2007 | 2009 | 2010 | 2011 |
|---|---|---|---|---|---|---|
| Average for Employee Skills | 74.0 | 77.6 | 78.8 | 78.7 | 78.2 | |
| Average for Management | 59.8 | 58.8 | 60.6 | 60.6 | 60.8 | |
| Average for Teamwork | 70.8 | 71.3 | 72.8 | 67.0 | 67.7 | |
| Average for Leadership | 52.3 | 52.2 | 54.0 | 57.2 | 58.0 | |
| Average for Rewards and Advancement | 47.8 | 48.7 | 50.3 | 51.8 | 50.8 | |
| Average for Training and Development | 61.8 | 59.6 | 60.4 | 61.1 | 59.2 | |
| Average for Support for Diversity | 58.1 | 58.0 | 61.3 | 57.6 | 59.5 | |
| Average for Pay | 63.0 | 62.2 | 67.3 | 62.3 | ||
| Average for Family Friendly | 41.2 | 38.7 | ||||
| Average for Work/Life Balance | 67.9 | 67.3 | 67.2 | 66.2 | 64.3 |
| Low Performing Average Score | 2003 | 2005 | 2007 | 2009 | 2010 | 2011 |
|---|---|---|---|---|---|---|
| Low Performing Average - Employee Skills | 55.5 | 69.7 | 69.1 | 71.7 | 70.3 | |
| Low Performing Average - Management | 50.9 | 45.3 | 42.7 | 48.3 | 50.3 | |
| Low Performing Average - Teamwork | 63.5 | 62.5 | 61.2 | 54.4 | 56.9 | |
| Low Performing Average - Leadership | 43.0 | 39.0 | 37.5 | 45.5 | 46.5 | |
| Low Performing Average - Rewards and Advancement | 39.7 | 35.9 | 33.6 | 40.3 | 39.3 | |
| Low Performing Average - Training and Development | 51.8 | 44.5 | 42.0 | 44.6 | 44.0 | |
| Low Performing Average - Support for Diversity | 49.6 | 45.3 | 47.0 | 47.4 | 49.8 | |
| Low Performing Average - Pay | 53.7 | 51.9 | 55.7 | 47.7 | ||
| Low Performing Average - Family Friendly | 25.8 | 24.3 | ||||
| Low Performing Average - Work/Life Balance | 60.4 | 55.2 | 52.7 | 53.3 | 49.3 |
Workforce Size and Trends
| Number of Employees | |
|---|---|
Number of Employees in 2001:
Number of Employees in 2002:
Number of Employees in 2003: 138
Number of Employees in 2004: 127
Number of Employees in 2005: 127
Number of Employees in 2006: 129
Number of Employees in 2007: 129
Number of Employees in 2008: 131
Number of Employees in 2009: 138
Employees joined (2010): 12
Percentage joined (2010): 8.60%
Average joined (2005-2010): 11
Employees left (2010): 9
Percentage left (2010): 6.50%
Average left (2005-2010): 9
Rookie ratio (percentage of workforce with less than three years of service): 10.80%
More About the Agency
Headquartered in Washington, D.C.
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Demographics source: FedScope, OPM
The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.
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