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Social Security Administration

Mission: To deliver Social Security services that meet the changing needs of the public. To assign Social Security numbers to U.S. citizens, maintain earnings records for workers under their Social Security numbers and administer the Supplemental Security Income program for the aged, blind and disabled.

Scores and Rankings

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Index Score	Score	Rank of 33
	70.1	6
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	82.0	3 of 30
Strategic Management	62.7	4 of 30
Teamwork	71.4	5 of 30
Effective Leadership	58.3	7 of 30
Effective Leadership - Empowerment	49.8	13 of 30
Effective Leadership - Fairness	55.8	12 of 30
Effective Leadership - Leaders	57.4	4 of 30
Effective Leadership - Supervisors	64.6	15 of 30
Performance Based Rewards and Advancement	48.9	10 of 30
Training and Development	64.9	4 of 30
Support for Diversity	60.5	10 of 31
Pay	64.5	9 of 30
Family Friendly Culture and Benefits	31.7	22 of 30
Work/Life Balance	62.1	11 of 30

Index Score	2010	2009	2007	2005	2003
	71.6	67.0	66.5	60.6	61.7
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	81.3	81.1	80.0	76.4	79.0
Strategic Management	62.1	60.7	60.1	55.9	56.0
Teamwork	69.9	74.2	74.5	71.2	68.1
Effective Leadership	56.3	53.5	53.2	48.6	47.4
Performance Based Rewards and Advancement	48.1	48.1	47.1	43.3	42.1
Training and Development	63.3	61.4	61.3	57.4	55.8
Support for Diversity	60.4	60.7	57.0	57.1	60.4
Pay	72.1	69.1	67.1
Family Friendly Culture and Benefits	39.4
Work/Life Balance	61.7	59.5	62.5	55.8	56.4

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	81.3	81.1	80.0	76.4	79.0
Strategic Management	62.1	60.7	60.1	55.9	56.0
Teamwork	69.9	74.2	74.5	71.2	68.1
Effective Leadership	56.3	53.5	53.2	48.6	47.4
Performance Based Rewards and Advancement	48.1	48.1	47.1	43.3	42.1
Training and Development	63.3	61.4	61.3	57.4	55.8
Support for Diversity	60.4	60.7	57.0	57.1	60.4
Pay	72.1	69.1	67.1
Family Friendly Culture and Benefits	39.4
Work/Life Balance	61.7	59.5	62.5	55.8	56.4

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	74.7	4 of 30
Male	71.5	7 of 30
40 and over	72.7	5 of 30
Under 40	76.1	6 of 30
Asian	76.9	3 of 30
Black or African-American	74.2	4 of 30
Hispanic or Latino	79.3	4 of 30
Multi-racial	66.4	5 of 30
White	72.5	6 of 30
American Indian or Native American	72.2	2 of 19

Scores by Demographic	2010	2009
Female	73.5	80.7
Male	73.7	69.2
40 and over	71.3	67.4
Under 40	79.7	66.1
Asian	74.7	75.3
Black or African-American	73.6	64.1
Hispanic or Latino	82.9	66.6
Multi-racial	71.7	65.2
White	71.5	72.0
American Indian or Native American	56.9	67.0

Previous Years

Scores by Demographic	2010	2009
Female	73.5	80.7
Male	73.7	69.2
40 and over	71.3	67.4
Under 40	79.7	66.1
Asian	74.7	75.3
Black or African-American	73.6	64.1
Hispanic or Latino	82.9	66.6
Multi-racial	71.7	65.2
White	71.5	72.0
American Indian or Native American	56.9	67.0

Staff/Manager Alignment

Score: -8

Less Aligned / More Satisfied: Agencies in this group have Best Places Index scores that exceed government-wide norms, but less-than-normal alignment between staff and managers on key workforce issues. Despite good scores on the Best Places index, agencies in this group should therefore examine the areas of high disconnect between staff and managers.

Trends

Index Scores	Best in Class Scores

	Show Large Agency High Performing Average Score Show Large Agency Average Score Show Large Agency Low Performing Average Score

Year	Social Security Administration Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	61.7	65.0	60.8	55.9
2005	60.6	72.4	62.4	51.4
2007	66.5	71.8	61.7	50.6
2009	67.0	73.8	64.1	55.4
2010	71.6	78.6	66.5	57.6
2011	70.1	78.5	65.3	56.2

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0	81.6	82.4
High Performing Average - Management	62.1	63.9	62.4	64.0	64.6	66.6
High Performing Average - Teamwork	71.6	76.5	75.9	77.6	73.3	75.0
High Performing Average - Leadership	54.9	59.7	59.4	61.7	63.9	66.3
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3	56.8	58.0
High Performing Average - Training and Development	63.7	68.2	66.7	68.8	69.6	70.9
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8	66.4	72.0
High Performing Average - Pay			71.3	71.7	75.2	73.2
High Performing Average - Family Friendly					54.9	53.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4	68.1	70.4

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.1	77.4	77.5	78.9	78.1	78.1
Average for Management	58.1	56.8	56.1	57.8	56.6	57.5
Average for Teamwork	68.3	71.3	70.7	71.7	65.7	66.5
Average for Leadership	49.9	51.3	51.3	53.3	55.0	55.8
Average for Rewards and Advancement	44.4	44.7	45.1	46.8	47.5	47.2
Average for Training and Development	57.5	59.9	58.6	60.7	59.9	60.2
Average for Support for Diversity	61.3	59.1	58.3	60.7	57.5	59.3
Average for Pay			64.4	63.6	67.1	62.8
Average for Family Friendly					41.3	38.8
Average for Work/Life Balance	64.4	63.7	64.4	62.7	61.5	61.1

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7	73.7	73.7
Low Performing Average - Management	53.9	49.4	49.1	50.9	50.0	50.2
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2	60.2	60.0
Low Performing Average - Leadership	46.3	43.6	43.4	46.5	48.5	49.0
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1	40.8	38.8
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4	49.8	51.0
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4	51.2	51.2
Low Performing Average - Pay			56.6	56.2	58.3	56.1
Low Performing Average - Family Friendly					30.3	26.8
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6	55.3	53.8

Workforce Size and Trends

Number of Employees

13,000

The number of mission-criticial jobs the Social Security Administration is expected to hire by the end of September 2012. Learn More at Where the Jobs Are 2009 »

Number of Employees in 2001: 60,916

Number of Employees in 2002: 61,072

Number of Employees in 2003: 61,685

Number of Employees in 2004: 62,171

Number of Employees in 2005: 62,684

Number of Employees in 2006: 61,413

Number of Employees in 2007: 60,022

Number of Employees in 2008: 61,487

Number of Employees in 2009: 64,696

Employees joined (2010): 5,787

Percentage joined (2010): 8.70%

Average joined (2005-2010): 4,416

Employees left (2010): 3,734

Percentage left (2010): 5.60%

Average left (2005-2010): 3,841

Rookie ratio (percentage of workforce with less than three years of service): 19.50%

More About the Agency

Headquartered in Baltimore, MD

Other Locations: Main regional offices in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; Denver, CO; San Francisco, CA and Seattle, WA, plus 1,500 field offices, Teleservice Centers (800 number), Program Service Centers and Hearings Offices nationwide

http://www.ssa.gov/

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

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