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Department of State

Mission: To conduct the nation's foreign affairs and diplomatic initiatives. To oversee embassies and consulates, issue passports, monitor U.S. interests abroad and represent the U.S. before international organizations. The Department of State also works to create a more secure, democratic and prosperous world for the benefit of the American people and the international community.

Scores and Rankings

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Index Score	Score	Rank of 33
	70.0	7
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	80.3	6 of 30
Strategic Management	63.2	3 of 30
Teamwork	71.8	4 of 30
Effective Leadership	61.0	4 of 30
Effective Leadership - Empowerment	55.0	4 of 30
Effective Leadership - Fairness	58.9	4 of 30
Effective Leadership - Leaders	56.9	5 of 30
Effective Leadership - Supervisors	69.1	5 of 30
Performance Based Rewards and Advancement	52.2	5 of 30
Training and Development	63.3	6 of 30
Support for Diversity	63.5	5 of 31
Pay	65.8	7 of 30
Family Friendly Culture and Benefits	26.8	27 of 30
Work/Life Balance	59.9	19 of 30

Index Score	2010	2009	2007	2005	2003
	70.8	69.1	67.9	66.6	59.0
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	80.6	80.2	78.9	76.8	76.1
Strategic Management	61.7	62.3	59.0	60.6	57.8
Teamwork	70.6	77.0	74.3	74.6	67.6
Effective Leadership	61.1	60.3	56.9	58.7	49.2
Performance Based Rewards and Advancement	52.4	52.8	51.2	48.8	43.1
Training and Development	64.7	63.2	60.9	61.5	48.9
Support for Diversity	63.6	65.3	64.7	64.7	62.9
Pay	71.2	59.5	64.0
Family Friendly Culture and Benefits	32.0
Work/Life Balance	61.3	62.2	61.4	65.7	61.9

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	80.6	80.2	78.9	76.8	76.1
Strategic Management	61.7	62.3	59.0	60.6	57.8
Teamwork	70.6	77.0	74.3	74.6	67.6
Effective Leadership	61.1	60.3	56.9	58.7	49.2
Performance Based Rewards and Advancement	52.4	52.8	51.2	48.8	43.1
Training and Development	64.7	63.2	60.9	61.5	48.9
Support for Diversity	63.6	65.3	64.7	64.7	62.9
Pay	71.2	59.5	64.0
Family Friendly Culture and Benefits	32.0
Work/Life Balance	61.3	62.2	61.4	65.7	61.9

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	73.5	5 of 30
Male	75.0	3 of 30
40 and over	73.1	4 of 30
Under 40	77.1	5 of 30
Asian	76.8	4 of 30
Black or African-American	70.6	9 of 30
Hispanic or Latino	71.3	10 of 30
Multi-racial	71.2	2 of 30
White	76.2	3 of 30
American Indian or Native American

Scores by Demographic	2010	2009
Female	71.7
Male	75.2	65.1
40 and over	72.5	67.1
Under 40	76.2	70.6
Asian	75.8	67.1
Black or African-American	69.9	60.7
Hispanic or Latino	82.2	70.2
Multi-racial	64.4	69.1
White	75.1	69.2
American Indian or Native American		68.3

Previous Years

Scores by Demographic	2010	2009
Female	71.7
Male	75.2	65.1
40 and over	72.5	67.1
Under 40	76.2	70.6
Asian	75.8	67.1
Black or African-American	69.9	60.7
Hispanic or Latino	82.2	70.2
Multi-racial	64.4	69.1
White	75.1	69.2
American Indian or Native American		68.3

Staff/Manager Alignment

Score: 25

More Aligned / More Satisfied: This agency has Best Places Index scores that exceed government-wide norms, as well as greater-than-normal alignment between staff and managers on key workforce issues. These results suggest that an agency is well positioned to maintain and improve on current efforts and to recognize shared challenges in order to better address them.

Trends

Index Scores	Best in Class Scores

	Show Large Agency High Performing Average Score Show Large Agency Average Score Show Large Agency Low Performing Average Score

Year	Department of State Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	59.0	65.0	60.8	55.9
2005	66.6	72.4	62.4	51.4
2007	67.9	71.8	61.7	50.6
2009	69.1	73.8	64.1	55.4
2010	70.8	78.6	66.5	57.6
2011	70.0	78.5	65.3	56.2

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0	81.6	82.4
High Performing Average - Management	62.1	63.9	62.4	64.0	64.6	66.6
High Performing Average - Teamwork	71.6	76.5	75.9	77.6	73.3	75.0
High Performing Average - Leadership	54.9	59.7	59.4	61.7	63.9	66.3
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3	56.8	58.0
High Performing Average - Training and Development	63.7	68.2	66.7	68.8	69.6	70.9
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8	66.4	72.0
High Performing Average - Pay			71.3	71.7	75.2	73.2
High Performing Average - Family Friendly					54.9	53.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4	68.1	70.4

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.1	77.4	77.5	78.9	78.1	78.1
Average for Management	58.1	56.8	56.1	57.8	56.6	57.5
Average for Teamwork	68.3	71.3	70.7	71.7	65.7	66.5
Average for Leadership	49.9	51.3	51.3	53.3	55.0	55.8
Average for Rewards and Advancement	44.4	44.7	45.1	46.8	47.5	47.2
Average for Training and Development	57.5	59.9	58.6	60.7	59.9	60.2
Average for Support for Diversity	61.3	59.1	58.3	60.7	57.5	59.3
Average for Pay			64.4	63.6	67.1	62.8
Average for Family Friendly					41.3	38.8
Average for Work/Life Balance	64.4	63.7	64.4	62.7	61.5	61.1

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7	73.7	73.7
Low Performing Average - Management	53.9	49.4	49.1	50.9	50.0	50.2
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2	60.2	60.0
Low Performing Average - Leadership	46.3	43.6	43.4	46.5	48.5	49.0
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1	40.8	38.8
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4	49.8	51.0
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4	51.2	51.2
Low Performing Average - Pay			56.6	56.2	58.3	56.1
Low Performing Average - Family Friendly					30.3	26.8
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6	55.3	53.8

Workforce Size and Trends

Number of Employees

5,663

The number of mission-criticial jobs the Department of State is expected to hire by the end of September 2012. Learn More at Where the Jobs Are 2009 »

Number of Employees in 2001: 13,046

Number of Employees in 2002: 13,558

Number of Employees in 2003: No data

Number of Employees in 2004: No data

Number of Employees in 2005: No data

Number of Employees in 2006: 7,480

Number of Employees in 2007: 8,015

Number of Employees in 2008: 8,434

Number of Employees in 2009: 8,627

Employees joined (2010): 557

Percentage joined (2010): 6.20%

Average joined (2005-2010): 672

Employees left (2010): 516

Percentage left (2010): 5.80%

Average left (2005-2010): 628

Rookie ratio (percentage of workforce with less than three years of service): 14.60%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: Administrative offices nationwide and 250 post locations internationally

http://www.state.gov/

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

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