#9 of 33

Office of Personnel Management

Mission: To build a high quality and diverse federal workforce, based on merit system principles, that America needs to guarantee freedom, promote prosperity and ensure the security of this great nation. OPM serves as the corporate human resources organization for the federal government.

Subcomponents

Employee Services (OPM) - Score: 71.0
Federal Investigative Service (OPM) - Score: 70.9
HR Solutions (OPM) - Score: 62.9
Office of the Chief Financial Officer (OPM) - Score: 47.0
Office of the Inspector General (OPM) - Score: 78.0
All Other Components (OPM) - Score: 69.9

Scores and Rankings

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Index Score	Score	Rank of 33
	69.4	9
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	79.8	8 of 30
Strategic Management	60.8	7 of 30
Teamwork	70.2	8 of 30
Effective Leadership	60.5	5 of 30
Effective Leadership - Empowerment	51.8	8 of 30
Effective Leadership - Fairness	56.0	11 of 30
Effective Leadership - Leaders	55.9	6 of 30
Effective Leadership - Supervisors	71.7	4 of 30
Performance Based Rewards and Advancement	50.5	7 of 30
Training and Development	62.6	9 of 30
Support for Diversity	60.6	9 of 31
Pay	69.2	4 of 30
Family Friendly Culture and Benefits	49.7	4 of 30
Work/Life Balance	67.4	3 of 30

Index Score	2010	2009	2007	2005	2003
	65.8	62.7	54.9	54.2	62.7
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	79.3	79.0	76.4	76.2	77.6
Strategic Management	57.8	59.3	56.6	53.9	60.5
Teamwork	67.6	71.2	69.8	70.2	70.0
Effective Leadership	56.4	54.0	49.3	47.3	51.4
Performance Based Rewards and Advancement	47.9	45.0	40.7	39.6	47.6
Training and Development	59.5	57.2	48.6	52.8	57.8
Support for Diversity	56.3	56.4	54.7	56.1	61.4
Pay	72.8	70.4	68.3
Family Friendly Culture and Benefits	46.9
Work/Life Balance	62.8	66.2	60.2	63.3	67.9

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	79.3	79.0	76.4	76.2	77.6
Strategic Management	57.8	59.3	56.6	53.9	60.5
Teamwork	67.6	71.2	69.8	70.2	70.0
Effective Leadership	56.4	54.0	49.3	47.3	51.4
Performance Based Rewards and Advancement	47.9	45.0	40.7	39.6	47.6
Training and Development	59.5	57.2	48.6	52.8	57.8
Support for Diversity	56.3	56.4	54.7	56.1	61.4
Pay	72.8	70.4	68.3
Family Friendly Culture and Benefits	46.9
Work/Life Balance	62.8	66.2	60.2	63.3	67.9

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	70.8	9 of 30
Male	69.9	9 of 30
40 and over	69.1	10 of 30
Under 40	74.3	9 of 30
Asian	67.7	21 of 30
Black or African-American	66.8	15 of 30
Hispanic or Latino	71.9	8 of 30
Multi-racial	62.5	9 of 30
White	72.6	5 of 30
American Indian or Native American

Scores by Demographic	2010	2009
Female	67.6
Male	67.3	67.1
40 and over	67.1	62.7
Under 40	69.5	62.8
Asian	76.2	70.6
Black or African-American	66.6	48.8
Hispanic or Latino	72.4	64.8
Multi-racial	54.0	62.6
White	68.6	63.1
American Indian or Native American		59.8

Previous Years

Scores by Demographic	2010	2009
Female	67.6
Male	67.3	67.1
40 and over	67.1	62.7
Under 40	69.5	62.8
Asian	76.2	70.6
Black or African-American	66.6	48.8
Hispanic or Latino	72.4	64.8
Multi-racial	54.0	62.6
White	68.6	63.1
American Indian or Native American		59.8

Staff/Manager Alignment

Score: -1

Less Aligned / More Satisfied: Agencies in this group have Best Places Index scores that exceed government-wide norms, but less-than-normal alignment between staff and managers on key workforce issues. Despite good scores on the Best Places index, agencies in this group should therefore examine the areas of high disconnect between staff and managers.

Trends

Index Scores	Best in Class Scores

	Show Large Agency High Performing Average Score Show Large Agency Average Score Show Large Agency Low Performing Average Score

Year	Office of Personnel Management Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	62.7	65.0	60.8	55.9
2005	54.2	72.4	62.4	51.4
2007	54.9	71.8	61.7	50.6
2009	62.7	73.8	64.1	55.4
2010	65.8	78.6	66.5	57.6
2011	69.4	78.5	65.3	56.2

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0	81.6	82.4
High Performing Average - Management	62.1	63.9	62.4	64.0	64.6	66.6
High Performing Average - Teamwork	71.6	76.5	75.9	77.6	73.3	75.0
High Performing Average - Leadership	54.9	59.7	59.4	61.7	63.9	66.3
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3	56.8	58.0
High Performing Average - Training and Development	63.7	68.2	66.7	68.8	69.6	70.9
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8	66.4	72.0
High Performing Average - Pay			71.3	71.7	75.2	73.2
High Performing Average - Family Friendly					54.9	53.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4	68.1	70.4

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.1	77.4	77.5	78.9	78.1	78.1
Average for Management	58.1	56.8	56.1	57.8	56.6	57.5
Average for Teamwork	68.3	71.3	70.7	71.7	65.7	66.5
Average for Leadership	49.9	51.3	51.3	53.3	55.0	55.8
Average for Rewards and Advancement	44.4	44.7	45.1	46.8	47.5	47.2
Average for Training and Development	57.5	59.9	58.6	60.7	59.9	60.2
Average for Support for Diversity	61.3	59.1	58.3	60.7	57.5	59.3
Average for Pay			64.4	63.6	67.1	62.8
Average for Family Friendly					41.3	38.8
Average for Work/Life Balance	64.4	63.7	64.4	62.7	61.5	61.1

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7	73.7	73.7
Low Performing Average - Management	53.9	49.4	49.1	50.9	50.0	50.2
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2	60.2	60.0
Low Performing Average - Leadership	46.3	43.6	43.4	46.5	48.5	49.0
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1	40.8	38.8
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4	49.8	51.0
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4	51.2	51.2
Low Performing Average - Pay			56.6	56.2	58.3	56.1
Low Performing Average - Family Friendly					30.3	26.8
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6	55.3	53.8

Workforce Size and Trends

Number of Employees

626

The number of mission-criticial jobs the Office of Personnel Management is expected to hire by the end of September 2012. Learn More at Where the Jobs Are 2009 »

Number of Employees in 2001: 2,454

Number of Employees in 2002: 2,509

Number of Employees in 2003: 2,467

Number of Employees in 2004: 2,523

Number of Employees in 2005: 4,062

Number of Employees in 2006: 4,189

Number of Employees in 2007: 4,422

Number of Employees in 2008: 4,400

Number of Employees in 2009: 4,414

Employees joined (2010): 699

Percentage joined (2010): 14.40%

Average joined (2005-2010): 507

Employees left (2010): 266

Percentage left (2010): 5.50%

Average left (2005-2010): 366

Rookie ratio (percentage of workforce with less than three years of service): 16.90%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: California, Georgia, Illinois, Missouri and Pennsylvania

http://www.opm.gov/

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

Complete List of Agencies and Subcomponents