#163 of 240

National Park Service (Interior)

Mission: To promote and regulate the use of national parks in order to conserve scenery, natural and cultural resources, historic objects and wildlife for the enjoyment, education and inspiration of this and future generations.

Parent Agency

Department of the Interior - Score: 62.9

Scores and Rankings

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Index Score	Score	Rank of 241
	61.0	163
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	79.4	77 of 229
Strategic Management	51.1	212 of 229
Teamwork	58.4	217 of 229
Effective Leadership	50.6	194 of 229
Effective Leadership - Empowerment	46.0	170 of 229
Effective Leadership - Fairness	49.8	185 of 229
Effective Leadership - Leaders	44.0	190 of 229
Effective Leadership - Supervisors	59.9	204 of 229
Performance Based Rewards and Advancement	42.2	192 of 229
Training and Development	50.9	210 of 229
Support for Diversity	51.5	214 of 229
Pay	56.3	189 of 229
Family Friendly Culture and Benefits	30.4	168 of 229
Work/Life Balance	51.6	221 of 229

Index Score	2010	2009	2007	2005	2003
	63.7	59.8	58.2	62.5	64.1
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	78.9	78.3	78.3	78.8	81.0
Strategic Management	50.0	49.8	50.8	51.2	59.9
Teamwork	59.6	65.8	65.7	68.1	66.3
Effective Leadership	51.0	46.8	46.4	46.1	50.0
Performance Based Rewards and Advancement	43.7	40.1	39.4	40.4	42.2
Training and Development	53.3	50.8	49.9	50.8	53.2
Support for Diversity	52.5	56.0	55.6	54.0	62.8
Pay	62.4	58.2	59.3
Family Friendly Culture and Benefits	31.0
Work/Life Balance	51.4	52.2	51.7	53.6	58.5

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	78.9	78.3	78.3	78.8	81.0
Strategic Management	50.0	49.8	50.8	51.2	59.9
Teamwork	59.6	65.8	65.7	68.1	66.3
Effective Leadership	51.0	46.8	46.4	46.1	50.0
Performance Based Rewards and Advancement	43.7	40.1	39.4	40.4	42.2
Training and Development	53.3	50.8	49.9	50.8	53.2
Support for Diversity	52.5	56.0	55.6	54.0	62.8
Pay	62.4	58.2	59.3
Family Friendly Culture and Benefits	31.0
Work/Life Balance	51.4	52.2	51.7	53.6	58.5

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	66.2	119 of 228
Male	63.5	170 of 226
40 and over	63.4	155 of 228
Under 40	69.6	103 of 219
Asian
Black or African-American	77.2	15 of 204
Hispanic or Latino	57.5	119 of 138
Multi-racial
White	65.0	143 of 227
American Indian or Native American

Scores by Demographic	2010	2009
Female	65.4	56.5
Male	64.3	66.2
40 and over	64.6	59.7
Under 40	65.5	59.8
Asian	68.0	59.9
Black or African-American	58.6	53.7
Hispanic or Latino	66.9	60.0
Multi-racial	60.3	59.6
White	65.8	60.3
American Indian or Native American	61.1	59.9

Previous Years

Scores by Demographic	2010	2009
Female	65.4	56.5
Male	64.3	66.2
40 and over	64.6	59.7
Under 40	65.5	59.8
Asian	68.0	59.9
Black or African-American	58.6	53.7
Hispanic or Latino	66.9	60.0
Multi-racial	60.3	59.6
White	65.8	60.3
American Indian or Native American	61.1	59.9

Staff/Manager Alignment

Score: 25

More Aligned / Less Satisfied: Agencies in this group have Best Places Index scores that fall short of government-wide norms, but greater-than-normal alignment between managers and staff on key workforce issues. Despite weaker Best Places index scores, managers who recognize staff concerns may be more apt to support agency changes and drive related improvements.

Trends

Index Scores	Best in Class Scores

	Show Sub Agency High Performing Average Score Show Sub Agency Average Score Show Sub Agency Low Performing Average Score

Year	Department of the Interior Index Score	Subcomponent High Performing Average	Subcomponent Average Index Score	Subcomponent Low Performing Average
2003	64.1	69.3	61.0	51.9
2005	62.5	73.0	62.9	52.3
2007	58.2	73.8	61.9	49.0
2009	59.8	74.8	64.0	54.0
2010	63.7	76.7	65.6	54.4
2011	61.0	75.1	63.7	51.4

Comparative Data — Subcomponent Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	82.4	82.3	83.3	83.4	82.9	82.7
High Performing Average - Management	65.7	64.6	65.9	66.9	66.8	66.1
High Performing Average - Teamwork	73.7	77.2	78.7	79.1	74.9	74.5
High Performing Average - Leadership	64.6	69.5	70.7	71.3	66.5	65.9
High Performing Average - Rewards and Advancement	53.2	55.8	56.7	58.1	59.1	58.0
High Performing Average - Training and Development	67.7	70.5	71.3	72.0	72.8	71.4
High Performing Average - Support for Diversity	69.0	68.9	68.8	70.9	68.7	68.4
High Performing Average - Pay			81.9	83.1	78.5	73.7
High Performing Average - Family Friendly					55.5	52.6
High Performing Average - Work/Life Balance	72.6	72.1	72.8	72.4	72.3	71.0

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.4	77.6	77.7	78.5	78.1	77.7
Average for Management	59.1	56.9	56.6	58.6	57.5	57.7
Average for Teamwork	67.8	71.1	70.8	72.1	66.3	66.4
Average for Leadership	50.2	53.0	52.9	54.8	56.6	56.4
Average for Rewards and Advancement	45.4	47.0	46.9	48.5	49.0	48.2
Average for Training and Development	58.4	61.0	59.8	61.8	61.1	60.4
Average for Support for Diversity	61.7	60.0	59.4	62.3	58.9	59.3
Average for Pay			64.6	64.4	67.9	62.8
Average for Family Friendly					41.0	37.5
Average for Work/Life Balance	66.1	64.6	63.4	64.2	62.8	62.2

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	73.6	72.0	71.1	72.9	72.0	71.8
Low Performing Average - Management	52.2	48.8	47.3	50.2	49.0	50.2
Low Performing Average - Teamwork	61.8	65.1	63.3	65.5	58.1	58.8
Low Performing Average - Leadership	38.9	38.2	36.9	39.7	47.6	47.9
Low Performing Average - Rewards and Advancement	37.7	38.0	36.3	39.3	39.9	39.5
Low Performing Average - Training and Development	50.3	51.0	48.1	52.4	50.1	49.2
Low Performing Average - Support for Diversity	54.7	51.5	49.8	53.1	50.1	51.2
Low Performing Average - Pay			45.7	43.1	57.2	52.4
Low Performing Average - Family Friendly					27.8	23.8
Low Performing Average - Work/Life Balance	59.4	57.0	54.8	56.0	53.9	53.5

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 16,175

Number of Employees in 2002: 16,318

Number of Employees in 2003: 16,404

Number of Employees in 2004: 16,182

Number of Employees in 2005: 15,925

Number of Employees in 2006: 15,515

Number of Employees in 2007: 15,137

Number of Employees in 2008: 15,085

Number of Employees in 2009: 15,490

Employees joined (2010): 937

Percentage joined (2010): 5.80%

Average joined (2005-2010): 697

Employees left (2010): 971

Percentage left (2010): 6.10%

Average left (2005-2010): 1,069

Rookie ratio (percentage of workforce with less than three years of service): 9.00%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: Maintains 7 Regional Offices; an interpretive design center in Harpers Ferry, WV; and a service center in Denver, CO, for park design and construction of facilities. Encompasses more than 380 sites across the United States, Guam, Saipan, Samoa, Puerto Rico, and the Virgin Islands.

http://www.nps.gov/

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

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