#10 of 33

General Services Administration

Mission: To leverage the buying power of the federal government to acquire best value for taxpayers and federal customers. To exercise responsible asset management, deliver superior workplaces, quality acquisition services and expert business solutions, and develop innovative and effective management policies.

Subcomponents

Federal Acquisition Service (GSA) - Score: 69.4
Office of the Chief Financial Officer (GSA) - Score: 64.0
Public Buildings Service (GSA) - Score: 68.9
All Other Components (GSA) - Score: 67.5

Scores and Rankings

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Index Score	Score	Rank of 33
	68.7	10
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	77.9	19 of 30
Strategic Management	60.9	6 of 30
Teamwork	70.4	7 of 30
Effective Leadership	59.5	6 of 30
Effective Leadership - Empowerment	53.3	5 of 30
Effective Leadership - Fairness	56.2	9 of 30
Effective Leadership - Leaders	55.1	7 of 30
Effective Leadership - Supervisors	68.8	7 of 30
Performance Based Rewards and Advancement	50.5	7 of 30
Training and Development	64.6	5 of 30
Support for Diversity	59.9	11 of 31
Pay	66.8	6 of 30
Family Friendly Culture and Benefits	48.1	6 of 30
Work/Life Balance	67.4	3 of 30

Index Score	2010	2009	2007	2005	2003
	69.8	67.5	65.7	69.6	65.5
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	78.4	78.0	77.7	79.3	79.1
Strategic Management	62.3	61.1	60.9	64.3	62.9
Teamwork	70.2	73.4	74.3	76.9	72.3
Effective Leadership	59.2	56.7	56.2	59.0	56.1
Performance Based Rewards and Advancement	52.6	49.0	46.7	52.3	52.0
Training and Development	67.6	67.4	66.1	68.3	65.0
Support for Diversity	60.7	62.7	60.7	62.6	61.0
Pay	74.7	66.6	69.6
Family Friendly Culture and Benefits	51.6
Work/Life Balance	67.8	67.0	67.9	71.0	70.6

Previous Years

Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	78.4	78.0	77.7	79.3	79.1
Strategic Management	62.3	61.1	60.9	64.3	62.9
Teamwork	70.2	73.4	74.3	76.9	72.3
Effective Leadership	59.2	56.7	56.2	59.0	56.1
Performance Based Rewards and Advancement	52.6	49.0	46.7	52.3	52.0
Training and Development	67.6	67.4	66.1	68.3	65.0
Support for Diversity	60.7	62.7	60.7	62.6	61.0
Pay	74.7	66.6	69.6
Family Friendly Culture and Benefits	51.6
Work/Life Balance	67.8	67.0	67.9	71.0	70.6

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female	73.4	6 of 30
Male	72.1	5 of 30
40 and over	70.9	7 of 30
Under 40	78.4	3 of 30
Asian	75.3	9 of 30
Black or African-American	71.6	8 of 30
Hispanic or Latino	81.5	2 of 30
Multi-racial	59.1	14 of 30
White	72.5	6 of 30
American Indian or Native American

Scores by Demographic	2010	2009
Female	71.6	55.6
Male	72.2	66.2
40 and over	70.3	67.6
Under 40	79.0	67.3
Asian	78.6	69.4
Black or African-American	70.8	54.9
Hispanic or Latino	69.7	68.7
Multi-racial	59.0	66.6
White	72.7	70.4
American Indian or Native American		67.2

Previous Years

Scores by Demographic	2010	2009
Female	71.6	55.6
Male	72.2	66.2
40 and over	70.3	67.6
Under 40	79.0	67.3
Asian	78.6	69.4
Black or African-American	70.8	54.9
Hispanic or Latino	69.7	68.7
Multi-racial	59.0	66.6
White	72.7	70.4
American Indian or Native American		67.2

Staff/Manager Alignment

Score: -23

Less Aligned / More Satisfied: Agencies in this group have Best Places Index scores that exceed government-wide norms, but less-than-normal alignment between staff and managers on key workforce issues. Despite good scores on the Best Places index, agencies in this group should therefore examine the areas of high disconnect between staff and managers.

Trends

Index Scores	Best in Class Scores

	Show Large Agency High Performing Average Score Show Large Agency Average Score Show Large Agency Low Performing Average Score

Year	General Services Administration Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	65.5	65.0	60.8	55.9
2005	69.6	72.4	62.4	51.4
2007	65.7	71.8	61.7	50.6
2009	67.5	73.8	64.1	55.4
2010	69.8	78.6	66.5	57.6
2011	68.7	78.5	65.3	56.2

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0	81.6	82.4
High Performing Average - Management	62.1	63.9	62.4	64.0	64.6	66.6
High Performing Average - Teamwork	71.6	76.5	75.9	77.6	73.3	75.0
High Performing Average - Leadership	54.9	59.7	59.4	61.7	63.9	66.3
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3	56.8	58.0
High Performing Average - Training and Development	63.7	68.2	66.7	68.8	69.6	70.9
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8	66.4	72.0
High Performing Average - Pay			71.3	71.7	75.2	73.2
High Performing Average - Family Friendly					54.9	53.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4	68.1	70.4

Average Index Scores	2003	2005	2007	2009	2010	2011
Average for Employee Skills	78.1	77.4	77.5	78.9	78.1	78.1
Average for Management	58.1	56.8	56.1	57.8	56.6	57.5
Average for Teamwork	68.3	71.3	70.7	71.7	65.7	66.5
Average for Leadership	49.9	51.3	51.3	53.3	55.0	55.8
Average for Rewards and Advancement	44.4	44.7	45.1	46.8	47.5	47.2
Average for Training and Development	57.5	59.9	58.6	60.7	59.9	60.2
Average for Support for Diversity	61.3	59.1	58.3	60.7	57.5	59.3
Average for Pay			64.4	63.6	67.1	62.8
Average for Family Friendly					41.3	38.8
Average for Work/Life Balance	64.4	63.7	64.4	62.7	61.5	61.1

Low Performing Average Score	2003	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7	73.7	73.7
Low Performing Average - Management	53.9	49.4	49.1	50.9	50.0	50.2
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2	60.2	60.0
Low Performing Average - Leadership	46.3	43.6	43.4	46.5	48.5	49.0
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1	40.8	38.8
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4	49.8	51.0
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4	51.2	51.2
Low Performing Average - Pay			56.6	56.2	58.3	56.1
Low Performing Average - Family Friendly					30.3	26.8
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6	55.3	53.8

Workforce Size and Trends

Number of Employees

1,915

The number of mission-criticial jobs the General Services Administration is expected to hire by the end of September 2012. Learn More at Where the Jobs Are 2009 »

Number of Employees in 2001: 13,879

Number of Employees in 2002: 13,857

Number of Employees in 2003: 12,211

Number of Employees in 2004: 12,249

Number of Employees in 2005: 12,312

Number of Employees in 2006: 11,875

Number of Employees in 2007: 11,738

Number of Employees in 2008: 11,742

Number of Employees in 2009: 12,235

Employees joined (2010): 1,042

Percentage joined (2010): 8.30%

Average joined (2005-2010): 908

Employees left (2010): 615

Percentage left (2010): 4.90%

Average left (2005-2010): 846

Rookie ratio (percentage of workforce with less than three years of service): 13.40%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Fort Worth, TX; Denver, CO; San Francisco, CA; Auburn, WA and Washington, D.C.

http://www.gsa.gov

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

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