#3 of 35

Federal Mediation and Conciliation Service

Mission: To preserve and promote labor-management peace and cooperation. Provide mediation and conflict resolution services to industry, government agencies and communities.

Scores and Rankings

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Index Score	Score	Rank of 35
	81.4	3
Best in Class Scores	Score	Rank (out of varied totals)
Employee Skills/Mission Match	87.0	2 of 34
Strategic Management	64.3	9 of 34
Teamwork	71.4	9 of 34
Effective Leadership	64.5	8 of 34
Effective Leadership - Empowerment	67.7	3 of 34
Effective Leadership - Fairness	58.3	11 of 34
Effective Leadership - Leaders	58.6	9 of 34
Effective Leadership - Supervisors	71.8	8 of 34
Performance Based Rewards and Advancement	55.5	9 of 34
Training and Development	69.7	4 of 34
Support for Diversity	63.7	8 of 34
Pay	74.4	3 of 34
Family Friendly Culture and Benefits	21.8	34 of 34
Work/Life Balance	76.0	3 of 34

Index Score	2010	2009	2007	2005	2003
	84.3		85.6	81.2
Best in Class Scores	2010	2009	2007	2005	2003
Employee Skills/Mission Match	89.4		90.9	90.7
Strategic Management	64.0		69.1	64.1
Teamwork	70.3		74.2	73.6
Effective Leadership	63.5		64.0	59.2
Performance Based Rewards and Advancement	56.4		57.4	46.4
Training and Development	73.9		76.0	70.3
Support for Diversity	58.4		69.1	65.4
Pay	82.2		82.0
Family Friendly Culture and Benefits	27.9
Work/Life Balance	79.4		76.9	73.6

Previous Years

Best in Class Scores	2010	2007	2005
Employee Skills/Mission Match	89.4	90.9	90.7
Strategic Management	64.0	69.1	64.1
Teamwork	70.3	74.2	73.6
Effective Leadership	63.5	64.0	59.2
Performance Based Rewards and Advancement	56.4	57.4	46.4
Training and Development	73.9	76.0	70.3
Support for Diversity	58.4	69.1	65.4
Pay	82.2	82.0
Family Friendly Culture and Benefits	27.9
Work/Life Balance	79.4	76.9	73.6

2010

Scores by Demographic	Score	Rank (out of varied totals)
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Scores by Demographic	2010	2009	2007	2005	2003
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Previous Years

Scores by Demographic	2010	2009	2007	2005	2003
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Trends

Index Scores	Best in Class Scores

	Show Small Agency High Performing Average Score Show Small Agency Average Score Show Small Agency Low Performing Average Score

Year	Federal Mediation and Conciliation Service Index Score	Small Agency High Performing Average	Small Agency Average Index Score	Small Agency Low Performing Average
2003
2005	81.2	76.2	63.0	49.3
2007	85.6	77.2	62.4	43.7
2009		79.2	65.1	42.5
2010	84.3	84.8	68.8	50.3
2011	81.4	83.6	66.9	51.0

Comparative Data — Small Agency Averages

High Performing Average Scores	2005	2007	2009	2010	2011
High Performing Average - Employee Skills	84.8	85.1	85.2	85.2	86.2
High Performing Average - Management	68.9	68.7	73.5	71.6	73.7
High Performing Average - Teamwork	77.9	77.8	80.5	76.4	81.5
High Performing Average - Leadership	61.0	63.0	66.6	67.9	73.9
High Performing Average - Rewards and Advancement	56.1	58.6	62.7	61.5	65.0
High Performing Average - Training and Development	73.5	72.4	74.3	72.7	73.7
High Performing Average - Support for Diversity	68.4	68.4	70.9	67.0	70.8
High Performing Average - Pay		74.4	75.2	78.6	75.6
High Performing Average - Family Friendly				53.3	52.8
High Performing Average - Work/Life Balance	74.5	77.1	80.0	78.1	78.4

Average Index Scores	2005	2007	2009	2010	2011
Average for Employee Skills	74.0	77.6	78.8	78.7	78.2
Average for Management	59.8	58.8	60.6	60.6	60.8
Average for Teamwork	70.8	71.3	72.8	67.0	67.7
Average for Leadership	52.3	52.2	54.0	57.2	58.0
Average for Rewards and Advancement	47.8	48.7	50.3	51.8	50.8
Average for Training and Development	61.8	59.6	60.4	61.1	59.2
Average for Support for Diversity	58.1	58.0	61.3	57.6	59.5
Average for Pay		63.0	62.2	67.3	62.3
Average for Family Friendly				41.2	38.7
Average for Work/Life Balance	67.9	67.3	67.2	66.2	64.3

Low Performing Average Score	2005	2007	2009	2010	2011
Low Performing Average - Employee Skills	55.5	69.7	69.1	71.7	70.3
Low Performing Average - Management	50.9	45.3	42.7	48.3	50.3
Low Performing Average - Teamwork	63.5	62.5	61.2	54.4	56.9
Low Performing Average - Leadership	43.0	39.0	37.5	45.5	46.5
Low Performing Average - Rewards and Advancement	39.7	35.9	33.6	40.3	39.3
Low Performing Average - Training and Development	51.8	44.5	42.0	44.6	44.0
Low Performing Average - Support for Diversity	49.6	45.3	47.0	47.4	49.8
Low Performing Average - Pay		53.7	51.9	55.7	47.7
Low Performing Average - Family Friendly				25.8	24.3
Low Performing Average - Work/Life Balance	60.4	55.2	52.7	53.3	49.3

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 284

Number of Employees in 2002: 280

Number of Employees in 2003: 284

Number of Employees in 2004: 271

Number of Employees in 2005: 268

Number of Employees in 2006: 257

Number of Employees in 2007: 250

Number of Employees in 2008: 247

Number of Employees in 2009: 246

Employees joined (2010): 13

Percentage joined (2010): 5.40%

Average joined (2005-2010): 7

Employees left (2010): 19

Percentage left (2010): 7.90%

Average left (2005-2010): 14

Rookie ratio (percentage of workforce with less than three years of service): 8.30%

More About the Agency

Headquartered in Washington, D.C.

Other Locations: Numerous offices throughout the United States.

http://www.fmcs.gov/internet/

Demographics source: FedScope, OPM

The Best Places to Work rankings — the most comprehensive and authoritative rating of employee satisfaction and commitment in the federal government — are produced by the Partnership for Public Service.

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Federal Mediation and Conciliation Service

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Comparative Data — Small Agency Averages

Workforce Size and Trends

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