Additional Resources

Templates

Chapter Two

Action Plan Template
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Annotated Bibliography

Chapter One

U.S. Office of Personnel Management. “Federal Human Capital Survey 2008–Using Results.” (2008)
http://www.fhcs.opm.gov/2008/Definitions
A list of general guidelines from the U.S. Office of Personnel Management on how to use the Federal Human Capital Survey results to improve your agency’s human capital management. Specific suggestions include tracking your agency’s results over time to determine whether progress is being made overall and on specific survey items and using the survey results as one source of information for tracking your agency’s progress under the Human Capital Standards for Success.

Gallup Management Journal.
http://gmj.gallup.com
An online journal from one of the world’s leading experts on employee satisfaction and engagement. Find articles about management, organizational performance and individual performance. You can also subscribe to the Gallup Management Journal newsletter, a free monthly newsletter that alerts you to the latest Gallup research and provides access to select articles.

Esty, Katharine and Mindy Gewirtz. “Creating a Culture of Employee Engagement.” NEHRA – The Voice of HR. (2008)
http://www.boston.com/jobs/nehra/062308.shtml
An article written by two organizational management specialists that discusses how employee engagement grows out of an organizational culture of engagement. Employee engagement in this article is defined as employees feeling fully involved and enthusiastic about their jobs and their organizations and having the willingness and ability to contribute their discretionary effort into their work to help the organization to achieve success. The authors also suggest three tools that they have found to be very effective in the private sector.

Havard, Mark and Ellis Pines. Talentbrew: Tap into NXT GEN Thinking. (Blog entries)
http://tmpgovernment.com/blogs.aspx
Blog entries written by Mark Havard, Senior Vice President of Business Development at TMP Government and Ellis Pines, Vice President of Branding at TMP Government. Learn about human resources challenges from around the world and technology trends from two experts on federal recruiting and communications.

Chapter Two

Project Management Institute: http://pmi.org
The Project Management Institute (PMI) is the leading global association for the project management profession. This Web site provides additional resources on project management best practices and standards. The association also releases publications, including PM Network, PM Journal and PMI Today, and provides free access to selected articles.

Schwarz, Roger. Ground Rules for Effective Groups. Chapel Hill, NC: Roger Schwarz & Associates, Inc., 2002.
This booklet can help teams assess how best to operate. Schwarz lays out nine ground rules for effective groups that can help teams improve working relationships and group member satisfaction, improve quality and efficiency, and increase individual commitment to the team’s objectives.

Scholtes, Peter R. Team Handbook Third Edition. Madison, WI: Oriel, Inc., 2003.
This book provides guidelines that can help teams be high-performing, effective and successful. It describes how teams can start quality initiatives, as well as information on different types of teams and strategies for leading change.

TMP Government. Internal Communications Idea Sheet. 2009.
TMP Government, a global expert in communications strategies, published this list of its top internal communications tips. This idea sheet can help you develop an internal message based on your needs and audience. Ideas include various digital, printed and in-person solutions.
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TMP Government. TMP’s Top Ten Brainstorming Tips. 2009.
TMP Government has released its top ten tips for successful brainstorming sessions. Based on years of experience, these tips can help any brainstorming session create optimal results.
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Kaye, Beverly and Sharon Jordan. Love ‘Em or Lose ‘Em: Getting Good People to Stay. San Francisco: Berrett-Koehler Publishers, Inc., 2008.
This guide for managers offers strategies for retaining top employees. Each of the 26 alphabetized chapters tackles an aspect of keeping the best employees and uses anecdotes and exercises to explain how to handle issues ranging from family-friendly policies to learning more from exit interviews.

Chapter Three

The Partnership for Public Service and Universum USA. Great Expectations: What Students Want in an Employer and How Federal Agencies Can Deliver It. January 2009.
This examination of the Universum IDEAL Employer Survey 2008, Universum USA’s 2008 survey of undergraduates, identifies the qualities young people seek in an employer. Key findings suggest that the government’s appeal to the younger generation extends beyond the new president. The report also offers operational advice to federal recruiters about how they can use this information to better attract and retain top talent.

The Partnership for Public Service and Booz Allen Hamilton. Getting on Board: A Model for Integrating and Engaging New Employees. May 2008.
This diagnosis of the current challenges facing federal onboarding presents a model for strategic onboarding, which can serve as a guide for agency reforms. The model outlines a set of overriding principles that underpin effective onboarding programs. It identifies key stakeholders and clarifies their roles in the process, breaking down the onboarding process into five distinct time periods and explaining what agencies should be doing during each phase.

The Partnership for Public Service. Leaving Talent on the Table: The Need to Capitalize on High Performing Student Interns. April 2009.
This report focuses on ways to leverage student interns as a strategic component of workforce planning, recruitment and hiring at the entry levels. For instance, the report examines the significant gap between the private and federal sectors in intern conversion rates - private employers report converting more than half of their interns, whereas federal agencies convert fewer than 7 percent.

TMP Government. TMP Government’s Top Retention Strategies. August 2009.
According to a Harvard Business Review study, a 5 percent increase in retention efforts can garner a 10 percent decrease in costs and a 25 to 65 percent increase in productivity. These strategies from TMP Government can help give you ideas about how to better understand the ways your agency can keep its top talent.
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United States Merit Systems Protection Board. The Power of Federal Employee Engagement. November 2008.
The findings in this study suggest that a higher level of employee engagement, between federal employees and their organization, is related to better organizational outcomes. It also offers suggestions on how agencies can attract and retain their best employees.

Bridges, William. “Getting them Through the Wilderness: a Leader’s Guide to Transition.” 1987.
This article by change management expert and consultant William Bridges, Ph.D., emphasizes the need for leaders to manage people’s transitions during periods of organizational change. It discusses the psychological process of transition and offers anecdotes, tips and ideas to inspire leaders as they help their employees adjust to new situations.

 

 

The Best Places to Work guide was developed by the Partnership for Public Service with generous support from TMP Government.

 

© 2010 Partnership for Public Service